Subservicing
Make the change to Onity today!
Onity Mortgage can help you reduce costs, shorten delinquency timelines, manage compliance and increase portfolio performance. You have two primary business goals: provide your borrowers with superior customer service that fosters lasting relationships and drives retention, and manage the ongoing costs of maintaining that level of service.
Don't Settle For SUB(PAR) SERVICING
Solutions start here
Business Purpose Residential Servicing
Purpose built investor servicing that supports DSCR, fix and flip, and rental portfolios with asset level insights, fast-turn payment processing and investor ready reporting
Commercial Servicing
Institution grade servicing for commercial assets, delivering disciplined oversight, covenant tracking and data driven portfolio optimization for complex property types
Interim Servicing
Transfer ready servicing engineered for warehouse lenders and originators, reducing days on line with tight boarding timelines, payoff accuracy and clean data handoffs
Non-QM Servicing
Specialized servicing crafted for complex-income borrowers, blending high touch care with risk-attuned analytics to elevate performance across every non QM asset class
Residential Servicing
Award-winning servicing team, able to manage portfolios of any size blended with precision operations of proactive portfolio care across the full spectrum of traditional residential mortgage products
Reverse Mortgage Servicing
Full lifecycle HECM and proprietary reverse servicing with expertise in default timelines, property charge monitoring and sensitive borrower communication for aging in place customers
Operational Excellence
Onity Mortgage is a multi-year award winner of Fannie and Freddie awards and only subservicer in the U.S. to receive both Fannie STAR and Freddie SHARP recognition over 5 consecutive years. Our strong UpGuard and BitSight Security Ratings reflect our dedication to security, risk management and operational excellence. We also proudly hold a HUD Tier 1 ranking.
Customer Support
Delivering seamless support across every preferred channel
Stay connected with customers and share electronic account statements
Used to share monthly account updates, communications mandated by regulatory bodies, welcome letter, etc.
Web portal
Central hub with all details on the loan. Also allows customers to make payments, setup escrow, complete forbearance application
Mobile app
Provides exactly the same features as the web portal, leading to increased accessibility
Chat bots
Provide customers quick access to loan related details, make payments, etc.
IVR
Provide customers quick access to loan related information and a range of services without having to interact with an agent
Call center
Agents provide specialized support with customer inquiries and assistance with issue resolution or home retention
Technology & Controls
LoanSpan + LASI = Partnership through Transparency
The ONE, TWO PUNCH in delivering BEST-IN-CLASS SERVICING
A digital front door to everything you need to manage your portfolio. Our proprietary analytics and reporting platform provides clients with:
- Performance dashboards
- Custom, on-demand reporting tools
- Automated compliance tests to ensure regulatory performance
- An integrated survey and feedback form
Fetch fast, accurate answers to your most complex questions in seconds. Key features include:
- Access to loan level data from your portfolio – including call recordings
- Built-in security measures to protect client information
- LASI’s ability to understand unstructured questions and provide detailed responses
